Terms & Conditions

At The Jewellery Box GB, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us.

When you place an order with us it will be deemed that you have read, understood and agreed to our terms and conditions and our privacy policy.

These terms and conditions relate to the supply of goods or services through The Jewellery Box GB online store.

Our website is hosted by Wix. They provide the e-commerce platform that allows us to sell our products to you.

Contract

By placing an order through our website you are making an offer to The Jewellery Box GB to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address, address and credit/debit card details in order to process your request or accept your order.

To ensure that your purchase arrives as you expect we ask that you confirm/enter your delivery address and at the checkout.

We may, unless you inform us otherwise, provide our couriers with your contact phone number if requested in case they need to reach you to arrange the delivery of your order. It is only in this instance that we will pass on any of your contact information and in all circumstances we will contact you first before passing on this information.

After placing an order online, we will provide you with confirmation that your order has been received and accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

The Jewellery Box GB reserves the right not to accept your order or not meet our obligations for the following reasons:

In the event that we are not able to obtain authorisation for payment.

If the product you ordered is out of stock.

If it is identified that there is a product description or pricing error.

If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control, such as accidents or adverse weather conditions.

We also may refuse to process and therefore accept a transaction for any reason at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

The Jewellery Box GB reserves the right to reject or cancel any offer of purchase by you at any point. For example if we cannot fulfil an order or ship to a particular destination.

Payment

By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been authorised by the card holder to use it. All credit/debit card cardholders are subject to authorisation checks by the card issuer. If the issuer refuses to authorise payment we will not be liable for any delay or non-delivery.

The prices payable for our goods are set out in our website in GBP (UK Pounds).

UK delivery charges are free. International charges are a set fee of £20.

We will make every effort to keep your order details and payment information secure, however we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from The Jewellery Box GB website.

Product Pricing & Descriptions

We aim to keep our website, product details, prices and descriptions as up-to-date as possible. There may be rare occasions when the information on the website (including product descriptions) may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please also note that as computer monitors and phone screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

Defective & Damaged Items

All parcels must be opened immediately. If you receive an item that is damaged please contact us immediately (within 5 working days) and we will help you resolve any issues as quickly as possible.

Returns Policy

Please read our full returns policy in the FAQ section of our website.

In the unlikely event that you are unhappy with your order please contact us at thejewellerybox1985@yahoo.com

Shipping & Fulfilment Policy

We aim to ship your order within two working days of receiving it, providing no alterations are required. All UK orders are posted via Royal Mail Special Delivery and this is a next day service.

International orders are shipped via Royal Mail International services or Fedex at our discretion. International shipping via Royal Mail takes around 7-14 working days but can take longer to countries including Canada, Australia & New Zealand. Fedex usually takes 5 days.

We are not responsible for any shipping delays caused via third parties and the shipping time frames above are just a guide. All duties and taxes that may arrives for overseas orders are the sole responsibility of the buyer/customer.

Disclaimer & Limitations of Liability

Whilst we try and do everything reasonable to keep the information on this website up-to-date and correct, The Jewellery Box GB do not give any warranty to its completeness or correctness and The Jewellery Box GB cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

The Jewellery Box GB will make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any order in transit, or loss of or corruption of material or data when downloaded onto computer systems.

Our Privacy Policy can be found below and also at the footer upon checkout. Visitors are required to read this Privacy Policy.

In accessing, browsing or otherwise using this website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this website.
By using this website, you consent to The Jewellery Box GB using and processing your details.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including any third party services you access through my website.

Information I Collect

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (ie for a size change or alteration of a piece of jewellery), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hannah Martin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thejewellerybox1985@yahoo.com

Terms & Conditions: Policies

Terms & Conditions

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